Porting Your Phone Number

Porting a number is the transfer of a phone number between two telecom service providers. The process involves providing the right documentation to prove ownership of the number as well as the execution of the transfer between the current provider and the new provider.

When you're ready to port your number, you'll just need to send us a signed Letter of Authorization (LOA) that matches the service information your current carrier has on file. Once you submit your LOA, we'll handle coordination with your current carrier to complete the port.

Required Documents

• Location ID for the destination sub-account (where the number will live)
• Account details with your current carrier (account #, PIN / last 4 SSN for wireless, service address)
• Recent phone bill (PDF; must be legible)
• Letter of Authorization (LOA) signed by the authorized person on the account (typically within 15–30 days)
• Customer Service Record (or equivalent) from your current carrier

A billing statement is a document from your current phone provider that shows your account ownership and the phone number(s) you want to port.

Accepted Document Types

• PDF bill
• Invoice
• Account summary page from your provider portal

All documents must clearly show the required details including the phone number(s), account owner's name, and statement date.

If your number is registered with Google Voice, please take a screenshot of your Google Voice settings page. Make sure the screenshot includes:

• Your phone number
• Your email address

Minimum Required Fields

• Phone number(s) being ported
• Account owner's name
• Provider name (your current carrier)
• Statement date (must be within the last 90 days)

If you're porting a Landline or VoIP number, please provide your latest monthly billing statement from your current provider.

Required Document Details

• The phone number(s) you're attempting to port
• The account owner's name

Additional Requirements

• The billing statement must not be older than 90 days
• The latest billing statement is preferred for faster processing
• If your provider doesn't issue a bill, you may submit:
  • A receipt of your phone number purchase
  • A screenshot from your account portal showing the phone number(s) and owner's name
• If porting multiple numbers, a separate billing statement for each number is preferred

Not sure which you're on? In your Location, go to Settings → Phone System. If you see LC Phone branding and no Twilio SID, you're on LC Phone. If you see Twilio Account SID/Auth Token, you're on Twilio.

LC Phone (LeadConnector)

Choose this option if your Location currently uses LC Phone or you want RevMax to host/operate the number. Our team submits the port with our carrier partners and keeps you updated.

Twilio

Choose this if your Location is connected to your own Twilio project/sub-account. Our team submits the port to Twilio for you. You'll still manage A2P/Toll-Free and webhooks in Twilio after the port.

• 01

  Gather Documents

  Collect all required documentation before starting the form:

  • LOA (Letter of Authorization) — signed by the authorized person. Note: The company name field can be left blank.
  • Latest phone bill — clear/legible PDF from the carrier
  • List of numbers to port — in E.164 format (e.g., +15551234567)
  • Location ID — destination sub-account (Settings → Business Profile)
  • Carrier account details — account # and PIN/Passcode for wireless numbers
• 02

  Complete the Porting Form

  Fill in all required form fields:

  • Agency Relationship Number
  • Contact name + email (support updates go to this email)
  • Location ID (destination)
  • Customer/Business legal name and service address — must match carrier records exactly
  • Landline/Toll-Free numbers (if any)
  • Wireless numbers (if any) + Account # + PIN/Last 4 SSN
  • Upload required PDFs: LOA and Billing Statements
• 03

  Approval & FOC

  After submission:

  • You'll receive status updates via email
  • When approved, the carrier issues a FOC date/time window
  • Same-day or date-specific ports are not guaranteed

After your number ports in, complete the checks below to ensure calls and messages flow reliably and aren't blocked:

A2P 10DLC (US 10-digit local SMS)

Your messaging numbers must be registered to an approved Brand & Campaign. Unregistered traffic to US handsets is blocked by carriers.

Toll-Free (US/CA)

Complete Toll-Free Verification before sending messaging at scale. New verification submissions are adding extra business fields.

International

Ensure any required Regulatory Bundles/Addresses are approved to avoid call/SMS failures.